Introduction
Case Management
Healthy Achievers' on-site medical professionals are ideally positioned to manage ongoing cases in addition to treating injuries and illnesses.
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- Staff are intimately familiar with each patient's work environment because they work in the same place. This allows them to understand the functional requirements of the jobs their patients must return to.
- Staff often provide the initial injury response and treatment, ensuring accurate understanding of each case and continuity of care from the very beginning.
- Staff are able to follow up with employees directly while they work in modified duty. This ensures the case manager has timely first-hand feedback about their recovery progress and can make adjustments very quickly if necessary.
- Staff have direct access to key stakeholders in the employer's organization, from human resources staff to benefits staff and even the injured employee's direct supervisors. Being on-site allows the greatest level of coordination and communication between everyone involved in returning the employee to productive work.
- Staff are familiar with local providers; being located on-site means being local. Case managers can call or visit doctors and therapists with ease and familiarity.
- When case managers are part of Healthy Achievers' comprehensive on-site services, their expertise is already paid for - making their services very competitive.
- Incentives are aligned with the employer and employee because they are in direct contact with them. On-site case managers are dedicated to the sites where they are assigned, compared to off-site case managers who may handle cases from multiple companies. Being closely aligned with the employer also ensures the case managers work cooperatively with the employer's TPA, whether that be in-house or out-sourced
